How to explain GDPR in plain English

Under the new data protection regulation (GDPR), all companies or organisations which use customers’ personal information, must explain how they process this data.

GDPR also requires that all information provided is concise, transparent, intelligible and easily accessible. Using plain English can help customers to understand quickly and easily.

Our tips and examples can help . . .

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5 tips for minute-takers

Many minute-takers try to note everything down in a meeting – and then spend hours writing up notes onscreen as they try to work out what should go into the finished minutes. Here are some tips to help minute-takers capture the salient points  during the meeting . . .

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Doctor and patient cartoon - from the HSE Communicating Clearly guidelines

HSE to use plain English with patients

Congratulations to the HSE, which has recently launched Communicating Clearly – guidelines to show staff how they can use plain English. It covers ways to make all writing more readable, such as using ordinary words where possible or, where that’s not possible, to clearly explain the jargon or technical terms. Take a look at an extract . . .

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It can be hard to know how to change the writing culture of a whole organisation – but a new book can help. ‘Rewrite, How to overcome daily sabotage of your brand and your profit’ shows how adopting plain English can affect your bottom line and it gives practical solutions for change. Available at

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