Complaints policy
We want you to be satisfied with our services to you but if you feel things didn’t go according to plan, please get in touch
If you are not satisfied with a live training course, please get in touch within 10 days of the course taking place. Any issues will be handled by the director. We will make every effort to resolve your issues and reach a satisfactory agreement.
If you are not satisfied with a pre-recorded training course, please get in touch within 10 days of purchase. We are not obligated to provide a refund but will make every effort to resolve your complaint.
If you are not satisfied with other services you purchase from us, please get in touch within 10 days of receiving the product or document. Any issues will be handled by the director. We will make every effort to resolve your issues and reach a satisfactory agreement.
If you want to make a complaint, you can email us direct or visit my account page > orders or access via this link https://plainenglish.ie/my-account/orders/ and click Refund button and fill in a Refund Request Form.