The ability to write confidently and effectively is a vital skill – particularly when you’re writing about technical topics
for a non-technical audience. The aim of this highly practical session is to show you how to use plain English to create clear,
concise, polished communications.
Using plain English for technical writing means that your intended audience will understand it the first time they read. It helps
you to engage your customers, so that they can easily understand information and follow instructions. It has the added benefits
that users feel more positive about your products and their experience. It can also save time and money by reducing customers’ mistakes and complaints – so they don’t have to contact your support team.
In this interactive workshop, a professional writer shows you how to apply plain English techniques to clearly explain
and convey complex information for a non-technical audience. Content can be tailored to the needs of participants.
Follow-up support: To embed the learning and confirm participants’ ability to apply plain English effectively in technical writing,
you can choose follow-up individual assignments/exercises. These are based on your in-house materials and will be returned
to participants, professionally edited with constructive comments.
This workshop is for anyone who writes or edits at work and wants to use plain English to communicate technical content to customers, colleagues or other organisations. It’s also suitable for any company which wants to show customers and regulatory bodies that they take clear communications seriously. It will be of interest to experienced writers who would like a refresher
or who are new to the area of plain English. It’s also for new writers and editors who want to understand the principles and practice of
plain language in technical writing.
Want a refresher on punctuation? Or a quick guide to plain English? What about tips on writing for your website? Or useful phrases for minutes? Our fact-sheets are full of information that will help you to write clear, correct English.