In the public sector, all your public communications need to be clear, concise, accessible and
user-focused. What’s more, upcoming regulations will mean that all public service bodies must use plain
language when writing to the public. This will apply to new and updated content in everything from
websites and leaflets to forms and emails.
Using plain English helps all readers to understand the first time they read. It can save time and money because it reduces customer queries and complaints. It’s particularly helpful for people with literacy issues and non-native speakers of English, but research shows highly literate people prefer to read plain English too.
Plain English training will help your writers understand the principles of plain English and how to apply them. It will give participants the skills and confidence to write clearly and effectively – and to comply with the plain language regulations. Highly practical tailored workshops for small groups are based on your own content for practical exercises (online, in breakout rooms).
This is for anyone who is involved in writing for the general public or for other public sector agencies. It will be of interest to experienced writers who would like a refresher or who are new to the area of plain English. It’s also for new writers and editors who want to understand the principles and practice of how to use plain language in the public sector.
Want a refresher on punctuation? Or a quick guide to plain English? What about tips on writing for your website? Or useful phrases for minutes? Our fact-sheets are full of information that will help you to write clear, correct English.